Clinical Support Lead; CSL - Compliance, WCA

Clinical Support Lead (CSL) - Compliance, WCA

Join to apply for the Clinical Support Lead (CSL) - Compliance, WCA role at Capita

What you'll be doing:

• Supporting the Head of Quality and working alongside the CRT/Support Departmental managers
• Helping maintain complaint management and ensuring that all complaint responses are 100% fit for purpose.
• Supporting the HCPs, CCAs, Customer Relations Team (CRT) and CRT Managers to ensure that all complaints are being managed to the best of our ability.
• Undertake Clinical Guidance review ensuring that all our process guides are up to date. Help to support the Head of Quality in ensuring that all clinical staff within the business are adhering to the correct policies and procedures, therefore maintaining Clinical Governance.
• Support the Head of Quality/NMC revalidation lead to monitor revalidation for nurses, doctors, physiotherapist and occupational therapists. Liaise with the Responsible Officer.
• Respond to any requests that come through from the Department in relation to Mandatory Reconsideration Requests and Appeals Requests.
• Support the Head of Quality to respond to Departmental and External Body requests; these may come in the form of: FOIs, SARs, Change, Governing Body Requests etc.
• Support the Clinical Author in producing, reviewing and updating clinical training.
• Support the Head of Quality and work alongside the other CSLs to maintain good clinical quality across the business.

What we're looking for:

• HCP (Doctor, Nurse, OT or Physiotherapist) with a minimum of three years post registration experience.
• WCA Approved Assessor/Auditor in order to provide support to HCPs.
• Competent in using Microsoft suites:
  Excel, Word, PowerPoint, Outlook.
• Excellent interpersonal skills.
• Ability to work well as part of a multidisciplinary team and build positive working relationships with both medical colleagues and administrative support staff.
• Highly developed oral and written communication skills and ability to negotiate successfully and respond to a rapidly changing work environment.
• Understanding of the Medical MIS to interrogate the MIS and identify exceptions in high‑quality clinical performance within the business.

You will be required to undergo and successfully gain a BPSS security clearance check in order to undertake this position.

The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person's daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive any benefits. The Health Assessment Advisory Service is delivered on behalf of the DWP & DfC by Capita.

• A competitive basic salary of up to £48,000 dependent on experience.
• 25 days' holiday (rising to 27) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Auto‑enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• Access to the Headspace app for you and up to 5 family or friends.

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth – offering exciting opportunities to expand your skills, explore new paths and advance your career.

Customer first, always. Fearless innovation ✅ Achieve together. Everyone is valued.