Systems Support Assistant

Equality & Diversity Statement

Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under‑represented in our workforce. Furthermore we welcome applications from reservists and ex‑armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.

The postholder will support the in‑patient service line managers in the day‑to‑day administration of the safe care and rostering systems. They will work closely with managers to ensure that wards are safely staffed and that the electronic systems accurately reflect the needs of the wards and that appropriately skilled staff are available.

• Utilise Microsoft systems (e.g. Excel, Word) to provide data and information to managers to support the achievement of key performance indicators.
• Provide general clerical support as required, enabling the in‑patient service line to function effectively, using Safe Care, the electric‑roster and other related systems.
• Assist in the provision of a service to help managers ensure safe and appropriate staffing levels across the site.
• Maintain an overview of ward staffing by collating information and compiling a master duty sheet using the electronic‑roster system and Excel.
• Collect data for monthly performance reports for senior managers, including use of additional hours, training updates, annual leave and special leave.
• Work closely with Ward Managers, Matrons and Clinical Service Managers to ensure an accurate snapshot of daily staffing.
• Identify any potential staffing deficits that may negatively impact service delivery and alert senior managers.

Only applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. Minimum (essential) criteria for the role are specified in the person specification.

• As a Disability Confident Employer, we offer a guaranteed interview scheme for disabled applicants meeting the minimum criteria.
• Applicants requiring a reasonable adjustment to the recruitment process may email to ensure measures can be put in place.
• All correspondence will come from apps.trac.jobs, not NHS Jobs.
• The Trust expects all postholders who require an enhanced DBS for children & young people services to subscribe to the DBS Update Service.
• Applicants seeking sponsorship should assess eligibility on the  website.
• Flexible working requests will be considered for all roles.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people, and also commissioned for services that cover North West, North Wales and the Midlands. We offer specialist inpatient and community services supporting physical and mental health, including high secure mental health facilities.