Ward Clerk - Ward

Job Summary

An exciting opportunity has become available for a full-time Ward Clerk on Ward 4, Trauma and Orthopaedics at the Aintree Liverpool University Hospital. The Ward is a 27-bed Trauma and Orthopaedic ward with a fast turn‑over of patients, requiring the successful candidate to be extremely organised, committed and hardworking. It is essential that candidates have excellent IT skills and can speak confidently to patients when dealing with their enquiries, either face‑to‑face or over the phone.

The successful candidate will also be responsible for using trust patient IT systems including pens/dashboard and IPM, ensuring patient discharge letters are sent and filed and that follow‑up appointments for next treatment are arranged if required. Enhanced organisational skills are required to maintain confidentiality, keeping case notes, letters and documentation securely. The ideal candidate should be approachable, committed and kind and wish to actively participate in a friendly and hardworking team, working directly with the public.

• Answer the phone and deal with patient enquiries
• Use basic computer skills to book and confirm patient appointments
• Filing and organising documentation in the clinical area
• Maintain correct digital boards with consultant information
• Use the IPM system to record patient arrivals and arrange new appointments, sending out appointment letters

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities – from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

• Date posted: 11 February 2026
• Pay scheme:
  Agenda for change
• Band: 2
• Salary: £24,465 a year per annum
• Contract:
  
  Permanent
• Working pattern:
  Full‑time
• Reference number: 287-ASUR‑20‑26
• Job locations:
  Aintree University Hospital, Lower Lane, Liverpool, L9 7AL

• Answer phone and deal with patient enquiries
• File notes and ensure documentation is correct
• Order necessary documentation for the ward
• Maintain correct digital boards with consultant information
• Use the IPM system to record patient arrivals and arrange new appointments, sending out appointment letters

Essential Qualifications

• NVQ Level 2 or equivalent

Essential Experience

• Suitable work/life experience in a caring setting

Desirable Experience

• Previous experience in a caring role

Essential Skills

• Ability to communicate clearly in written & spoken word
• Ability to develop effective interpersonal relationships with colleagues in the healthcare setting

Desirable Skills

• Basic computer skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary to submit a Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Liverpool University Hospitals NHS Foundation Trust

Aintree University Hospital
Lower Lane
Liverpool
L9 7AL

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