Deputy Practice Manager

Old Swan Health Centre Group Practice is offering an exciting opportunity for an enthusiastic and motivated Deputy Practice Manager to join our friendly and supportive GP practice team.

In this key role, you will work closely with the Practice Manager to ensure the smooth and efficient running of the practice. You will support the day to day management of services, staff, and operational systems, helping us remain compliant, well organised, and responsive to the needs of our patients.

This position is ideal for someone with experience in General Practice or Primary Care who brings strong organisational skills and a collaborative, team focused mindset.

Key Responsibilities

• Support the Practice Manager in overseeing daily operations across the practice
• Lead, supervise, and support administrative and reception teams
• Assist with HR processes including recruitment, training, and performance management
• Ensure compliance with CQC standards, clinical governance, and practice policies
• Oversee patient services, ensuring a positive and efficient experience
• Support the implementation of new systems, processes, and service improvements
• Deputise for the Practice Manager when required

Our team includes 5 partners, 2 salaried GPs, 4 Registrars, 2 ANPs, 2 Practice Nurses, HCA, Physiotherapist, Practice Manager, Reception Manager, Secretary and a team of Receptionist/Care Navigators and Administrative Staff.

We pride ourselves as being one big work family, providing each other with the necessary support and guidance to achieve the aims and goals of the Practice

Job summary:

The Deputy Practice Manager supports the Practice Manager in the day-to-day management and development of the GP practice. The post holder will deputise for the Practice Manager when required and play a key role in ensuring the smooth running of administrative, financial, HR, and operational systems, while maintaining high standards of patient care and service delivery.

Job responsibilities:

• Support the Practice Manager in the overall management of the practice
• Act as deputy in the Practice Manager's absence
• Assist in staff supervision, performance management, and appraisals
• Promote a positive and professional working environment
• Support recruitment, induction, and training of staff

• Oversee daily administrative and reception operations
• Ensure compliance with CQC regulations and NHS contractual requirements
• Contribute to practice policies and procedures
• Support implementation of new services and practice developments
• Monitor and improve patient access and service delivery

• Assist with HR processes including sickness absence, annual leave and disciplinary procedures
• Ensure compliance with employment law and practice HR policies
• Support claims, QOF, PCN and enhanced service income
• Assist with budget planning and reporting
• Support contract management and liaison with NHS bodies

• Support use of clinical systems
• Ensure data protection and GDPR compliance
• Support IT systems and liaise with external providers
• Manage and respond to complaints in line with NHS guidance
• Support patient engagement and feedback processes
• Ensure high standards of confidentiality and patient care

• Experience of working in primary care or general practice
• Experience of line management and leading a team
• Knowledge of the regulatory frameworks governing general practice (e.g CQC, GMS contract)
• Excellent literacy and numeracy skills
• Excellent communication skills, including the ability to communicate effectively with people from a wide range of backgrounds
• Confident working with IT and learning new systems

• A Levels or equivalent
• Degree or Management qualification

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.