Care Navigator and Receptionist

Care Navigator / Medical Receptionist

We are looking for a Care Navigator/Medical Receptionist for our Primary Care Hub and GP practices.

Primary Care, Garston Family Health Centre

Contract:

Permanent
Salary: £18,067.55 per annum

Shifts:

Monday to Friday 08:00–18:30

Hours:

27.5 per week

• Provide care navigation call handling duties on behalf of the PC24 practices, following PC24 processes and procedures.
• Open and close premises, complete security checks and ensure all clinical rooms are prepared.
• Direct calls to the most appropriate clinician and service; identify and escape emergencies to ambulance services.
• Greet patients and visitors professionally and log attendance via the system.
• Answer questions and queries that arise.
• Provide administrative support to the wider primary care team and follow up calls to other services as required.
• Support the onsite practice and clinical teams.
• Record essential information accurately using EMIS Web system.
• Liaise with other services to request instructions from the clinical team and log all information.
• Understand local referral arrangements/pathways for holistic support from a wide range of sectors.
• Maintain patient confidentiality at all times.
• Adhere to PC24 Standard Operating Procedures.
• Display patience, empathy and compassion via telephone and face‑to‑face interactions.

• Excellent verbal and written communication skills.
• Ability to work as part of a team and independently.
• Understanding the importance of accurately recording confidential data.
• Good IT skills, including Microsoft Office and EMIS.
• Previous experience in call handling and reception positions.

• 27 days annual leave pro‑rated.
• NHS pension scheme.
• NHS car fleet scheme.
• NHS home electronics scheme.
• Cycle to work scheme.
• Eligible to apply for a blue light card.
• Colleague wellbeing package – doctor line, Westfield rewards, wellbeing support and gym discounts.
• Colleague events.

This vacancy may close early if sufficient applications are received. Apply as soon as possible to avoid disappointment.

Primary Care 24 (PC24) is a not‑for‑profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities.