Inpatient Booking Clerk

Responsibilities

The Inpatient Booking Clerk has a pivotal role in both the organisation and booking of pre-operative assessment clinics across hospital sites and in supporting the pre-operative assessment nurses to provide a seamless service to elective patients prior to their admission for surgery. Add patients to the Waiting List with information given via e‑mail ensuring accuracy at all times. Send patient requests using the Inpatient Scheduler system booking directly into operating lists.

This information comes via the Consultant, his secretary or e‑mail. This requires prioritising admission dates to meet deadlines. Select patients for surgery from waiting lists following strict written protocols. Admit, discharge and record attendances of patients for specific Consultants. Where appropriate arrange the booking of Ambulances for patient admissions and pre‑operative assessments. Where appropriate arrange Interpreters and Signers for patients acknowledging cultural and personal beliefs.

Arrange pre‑op Appointments and liaise with pre‑op assessment nurses updating any relevant changes as a result of their pre‑op assessment and making sure outcomes are recorded correctly. Ensuring Consultant and secretaries are aware of any medical or social problems. Validate all waiting list suspend reports at regular intervals to ensure the suspend policy is adhered to. Print off waiting list reports and pre‑admissions for all Consultants ensuring all information is correct and then forward onto the secretaries, Consultants and wards.

Liaise with theatre staff to ensure all theatres are fully utilised. Deal with patient enquires and complaints regarding their position on the waiting list, their length of wait, arranging dates for surgery avoiding holiday and work commitments. Updating change of address, phone number and GP information. Cancel patient admissions upon request by patient or clinician and replace on the list as appropriate.

Remove patients from the list when requested and inform patient, Consultant and GP as appropriate. Informing GP's of patients failure to attend pre op appointment and admission dates.

• 4 GCSE's or equivalent, NVQ 2 – Customer Care/Business Admin, Knowledge of Trust PAS systems
• Experience and knowledge of Windows based applications, Able to adapt to changes in practice, policies and procedures
• Experience of dealing with the public/patients
• Excellent Keyboard skills
• Good verbal and numerical skills
• Good interpersonal skills
• Able to relate to people from differing backgrounds
• Able to communicate in a variety of settings with staff and patients at varying levels of understanding
• Able to manage personal workload effectively and be methodical and highly organised
• Able to work on own initiative
• Evidence of previous standards
• Flexible approach and able to work under pressure
• Able to maintain accurate patient records and patient information systems
• Able to deal with sensitive issues with tact and diplomacy
• Able to work as part of a team;
  Positive approach to work

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities – from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services, including an award‑winning stroke facility.

Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest…