Citizens Advice Advice on Prescription Link Worker

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Contract: Permanent.
Salary: £28,300 per annum.
Hours per week: 35 hours.
Reporting to: Health Programme Manager.
Location: Various locations around Liverpool and from home.

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

Additional Information:

As well as a competitive salary CAL also provides access to

• Generous annual leave of 27 days plus bank holidays (with an additional day peryear after 4 years’ service up to a maximum of 32 days plus bank holidays)
• Hybrid Working Scheme
• Interest-free travel loans
• Employee Assistance Programme
• Pension Scheme
• Cycle to Work Scheme
• Enhanced maternity, paternity, and adoption leave pay
• Free VDU eye care test
• Professional and advice sector recognised training.

General practice teams in Primary Care Networks across England now haveaccesstodedicated

Link Workers to provide the following functions:

• To support patients with long term conditions to access non-clinical support in their communities with a view to reducing loneliness and increasing wellbeing activities
• To support the clinical staff within the PCN to understand what services are available in their communities and how to access them.

The successful Link Worker candidates will work within

Citizens Advice on Prescription Liverpool service to provide allocated GP teams and a variety of statutory and non-statutory partner agencies with access to a person-focused service thatwill be delivered in health centres, community health settings andinpeoples’ homes.

The Link Worker serviceis an essential part of the established

Citizens Advice Liverpool service andincreasestreatment options for health practitioners, and its highly motivated teamwork closely with health professionals and community organisations to support patients to make lifestyle changes. The successful candidates will meet patients in a variety of settings and support them to develop a pathway to improved health and well-being. To provide this support you will need to develop a sound knowledge of local health, social and voluntary services.

This scheme will enable GPs to refer patients to social activities and other types of support to improve health and wellbeing. The new staff team will engage the patient and ‘co-design a non-clinical social prescription serviceto improve their health and well-being using services provided by the voluntary and community sector’

The Link Worker is responsible for enabling and supporting a patient to assess their needs, co-producing solutions for them making use of appropriate local resources.

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