Phlebotomy Manager

Exercise strong and effective leadership acting as an exemplary role model for the phlebotomy teams. Maintain adequate staff cover and skill mix through effective use of staffing rotas. Ensure staff compliance with mandatory training and maintain current records. Ensure effective communication with patients and their carers. Ensure effective communication with relatives, community staff, medical staff, laboratory managers, other hospitals and local agencies.

Lead phlebotomy team meeting to ensure appropriate information is communicated to all team members. Ensure that the phlebotomy services participate in maintaining standards relating to clinical governance. Responsible for the implementation of risk management policies within phlebotomy including the development, implementation and monitoring of action plans to address identified risks. Responds within appropriate time frames to patient complaints and concerns and ensure outcomes and action plans are implemented and monitored.

Responsible for ensuring compliance with Trust policies and procedures. In collaboration with the outpatient services manager, implement the Trust grievance/disciplinary policy with the aim of ensuring early identification of performance issues. For full details, please refer to the attached job description

Liverpool University Hospitals NHS Foundation Trust