Outpatient and Telephone Hub Clerk

Employer Liverpool Heart & Chest Hospital NHS Foundation Trust Employer type NHS Site Liverpool Heart & Chest Hospital NHS Foundation Trust Town Liverpool Salary £25,272 per annum Salary period Yearly Closing 05/10/2026 23:59

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to bethe best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Heart and lung disease continue to be amongst the biggest killers in the UK and the communities we serve are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs.

As part of our long term plan, we aim to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality and we aim to collaborate with a range of other providers and professionals with the aimto extending access and improve quality.

Our vision is underpinned by five strategic goals:

• Quality:to deliver the highest quality, safest and best experience for patients and their families by providing reliable care
• Service and Innovation:to develop our service portfolio for patients by developing innovative models of care
• Value:to maintain financial viability, enhance service delivery and develop new models of care to improve the health of our patients and safely reduce costs
• Workforce:to be the best NHS Employer by 2019 by attracting and retaining the best staff to deliver excellent patient care
• Stakeholders:to develop productive relationships with key stakeholders in order to enhance our profile and reputation.

Our Mission

“Excellent, Compassionate and Safe care for every patient, every day”

We are seeking to recruit a motivated and organised individual to join our Outpatient/Tele Hub team as a Clerk. The successful candidate will provide administrative support to ensure the efficient operation of outpatient and telephone hub services, delivering a high standard of customer service to patients, clinicians, and colleagues. The post holder will work within the Trust’s Centralised Booking Centre, providing an essential support service in relation to Outpatient Services.

The Centralised Booking Centre will provide a patient focused and responsive contact point for patients, ensuring all appointments are booked within the specified time limits.

All post holders are to be involved in and adaptable to future changes in the scope and location of their role.

To be receptive to and support changes to processes and systems as the Trust EPR and EDMS solutions develop and mature over time.

• To provide an effective and efficient booking service
• To be the first point of contact for patient calls
• To contribute to an efficient and effective Outpatients team
• Providing an OPD appointment service for existing…