Operational Support Manager

Employer Liverpool Heart & Chest Hospital NHS Foundation Trust Employer type NHS Site Liverpool Heart and Chest NHS Foundation Trust Town Liverpool Salary £32,073 - £39,043 per annum Salary period Yearly Closing 26/10/2026 23:59

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision'
to bethe best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Heart and lung disease continue to be amongst the biggest killers in the UK and the communities we serve are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population.

Our reputation for strong performance is important in delivering the
best care
for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs.

As part of our long term plan, we aim to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality and we aim to collaborate with a range of other providers and professionals with the aimto extending access and improve quality.

Our vision is underpinned by five strategic goals:

• Quality:to deliver the highest quality, safest and best experience for patients and their families by providing reliable care
• Service and Innovation:to develop our service portfolio for patients by developing innovative models of care
• Value:to maintain financial viability, enhance service delivery and develop new models of care to improve the health of our patients and safely reduce costs
• Workforce:to be the best NHS Employer by 2019 by attracting and retaining the best staff to deliver excellent patient care
• Stakeholders:to develop productive relationships with key stakeholders in order to enhance our profile and reputation.

“Excellent, Compassionate and Safe care for every patient, every day”

We are delighted to offer an exciting opportunity to join the Medicine Division as an Operational Support Manager on a permanent, full time basis.

In this varied role, you will support the day-to-day operational management of the Division, provide leadership to administrative and clerical teams, and help drive performance against key operational targets. You will also contribute to service improvements and support the delivery of high quality, patient centred care.

We are looking for a motivated and organised individual with excellent communication and interpersonal skills, a proactive approach to problem solving, and a genuine commitment to improving services for patients and their families. This is an excellent opportunity to develop your leadership and operational management experience within a supportive and forward thinking team.

Our recruitment process is designed to ensure candidates demonstrate the skills, knowledge, experience and values required for the role. If you have used AI to assist with your application, please declare this in the Supporting Information section. Applications should accurately reflect your own experience and abilities.

All applicants will be contacted and informed by email whether they were successfully shortlisted for interview.

As part of you pre-employment checks we will be required to obtain satisfactory references. We require at least one written reference from your current or most recent employer. We are only able to accept references from a professional work email address.

Employers are expected to implement the Care Certificate for all applicable new starters from April 2015. The Care Certificate aims to equip health and social care support workers with the knowledge and skills which they need to provide safe, compassionate care. We expect all new starters in clinical, patient facing posts (bands 1-4) to complete all 15…