People Operations Manager

People Operations Manager

Location:

Liverpool / Hybrid
Salary: £48,000 – £49,920 per annum
Sector:
Housing Association
Reporting to:
Head of People
Team:
People Team

A leading housing association is looking for an experienced People Operations Manager to join its People Team.

This is a fantastic opportunity for an experienced HR professional to take on a broad and influential role, leading the day-to-day delivery of the People function and providing expert HR support across the organisation.

Reporting to the Head of People, you will lead and develop a small People Team while providing strategic and operational HR support across the full employee lifecycle.

The role will have particular responsibility for employee relations, recruitment and onboarding, payroll oversight, HR operations and business partnering, including supporting a key operational service area through a period of improvement and change.

• Lead, manage and develop the People Team, ensuring a high-quality HR service.
• Provide expert HR advice and guidance to managers and colleagues.
• Lead on complex employee relations cases and coach the team on ER matters.
• Oversee the monthly payroll process and relationship with the payroll provider.
• Oversee recruitment, selection and onboarding processes and the organisation's ATS.
• Coordinate HR operations including performance management, L&D, colleague engagement, TUPE, EDI, talent management and succession planning.
• Partner with operational teams to support organisational and service improvement.
• Deliver HR projects aligned with the People Strategy.
• Monitor People analytics and KPI data to identify trends and support decision‑making.
• Support managers and colleagues through organisational change, restructures and business growth.
• Build strong relationships with senior leaders, managers and external stakeholders.
• Identify opportunities to continuously improve HR processes and services.

• Strong experience in a broad HR/People generalist role.
• Experience managing and developing an HR or People team.
• Strong employee relations experience, including complex casework.
• Experience advising and coaching managers at all levels.
• Knowledge of recruitment, onboarding, payroll and wider HR operations.
• Experience supporting organisational change and HR projects.
• Strong knowledge of employment legislation and HR best practice.
• Excellent communication and stakeholder management skills.
• A proactive, solutions-focused approach to HR.
• CIPD qualification or equivalent professional experience.

• £48,000 – £49,920 salary
• Opportunity to join a leading housing association.
• Leadership responsibility within an established People Team.
• Broad HR remit with genuine scope to influence and improve the function.
• Opportunity to work closely with senior stakeholders and operational leadership.
• The chance to play a key role in organisational change and service improvement.

If you're an experienced HR Manager, People Manager, HR Operations Manager or Senior HR Advisor looking for your next step within the housing sector, we'd be keen to hear from you.