ServiceNow Platform Lead

Please note this role is a 12 month FTC and requires 3 days weekly onsite.

• The ideal candidate will be responsible for managing platform upgrades, handling platform incidents and requests, and managing customised solutions/development within the Service Now platform.
• You will take ownership of the product lifecycle, collaborate with cross-functional teams, and ensure seamless integration and adoption of Service Now solutions.
• Manage developers to implement new designs and implement custom applications and integrations within the Service Now platform. Customise workflows, forms, and scripts to meet business requirements.
• Understand and analyse business requirements to develop solutions that deliver tangible benefits. Communicate the value and benefits of Service Now solutions to stakeholders, demonstrating how they address business challenges and improve processes.

• A minimum of 3 years+ experience in ownership experience of a Service Now platform, ideally within a professional services firm.
• Strong understanding of Service Now modules, including ITSM, WSD, HRSD, ITOM, and CMDB
• Service Now Certified System Administrator and/or Service Now Certified Application Developer preferred