IT Service Desk Technician

Overview

Vitaflo (International) Limited is part of Nestlé Health Science. For more than 25 years, Vitaflo has developed innovative specialised clinical nutritional products for inherited metabolic disorders, pediatric kidney disease, and specialised diets such as the ketogenic diet. Vitaflo products offer patients choice, flexibility, and convenience. We combine the latest medical research, together with insights on changing modern lifestyles to best support patients in the compliance of restrictive therapeutic diets.

Vitaflo continues its mission of Enhancing Lives Together with research and development at the heart of what we do. Our Headquarters, based in Liverpool, is the hub of innovative and creative activity. We strive to be at the cutting edge of our industry sector with patients needs being at the forefront of our mind. We work collaboratively, share our knowledge and expertise and above all love what we do and why we do it.

IT Service Desk Technician

We are currently looking to recruit an IT Service Desk Technician to work at our Liverpool Headquarters site on a full time, permanent contract working 34 hours per week Monday to Friday. You will be responsible for working within a busy IT department providing 1st/2nd line IT support in the areas of software and hardware, as well as handling IT queries from various stakeholders across the business.

• Handle incidents or requests submitted on the IT Service Desk and other alternative methods
• Maintaining the IT and end user knowledge base
• Handle requests and incidents timely and efficiently, ensuring users are updated on status
• Set up new equipment and updating existing systems
• Creation and maintenance of user accounts including access permissions for IT managed systems
• Service and fix equipment including laptops, desktops, mobile devices and printers
• Assist and work on different IT projects for the business
• Deliver high customer service

• Minimum requirement: education or experience in computing, IT, or a related field
• Technical knowledge of Windows 10/11 and Office 365
• Positive mindset and open to learning new technologies
• Excellent organisational skills that reflect the ability to prioritise workload
• Strong analytical mindset with the ability to problem solve
• Ability to work under pressure
• Effective communication skills
• Able to work independently and as part of a team
• Strong attention to detail
• Self-motivated and enthusiastic

• Competitive salary
• 25 days annual leave (pro rata for part time) plus bank holidays and Christmas shut down
• Discretionary bonus scheme (subject to qualifying period)
• Gym membership/allowance (subject to qualifying period)
• Employer pension contribution (3% rising to 5% subject to qualifying period then matched to a maximum of 10%). Employee minimum contributions apply
• Private healthcare (subject to qualifying period)
• Volunteering opportunities
• Cycle to work scheme (subject to qualifying period)

At Vitaflo (International) Ltd, our values are rooted in respect - for our employees, our customers and our patients. That's why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all, and we may collect relevant anonymized data for monitoring purposes during our candidate registration process.