Senior Network Engineer

Overview

InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent lockers provides customers with a fast, convenient, and secure delivery option. InPost Group is a publicly traded company, with a market capitalization of about $5 billion as of March 2023. With over 10,000 employees worldwide, InPost Group is one of the largest out of home delivery providers in Europe, committed to providing sustainable and efficient delivery solutions to meet the evolving needs of customers in today s rapidly changing landscape.

• Maintain the current IT Network infrastructure
• WA
• NLA
• NWireless LA
• NVoIP / PSTN connectivity
• Perimeter security and remote access
• Load balancing
• Data centre
• Contribute to the development of the existing network and suggest ways of improving existing technology, processes and documentation
• Travel to sites in the UK and Ireland to perform reactive and preventative maintenance as required or directed
• Work with other teams to ensure resolution of incidents / problems, always putting the customer first
• Work within project teams to help design, implement and operate IT projects
• Mentor and support junior members within the team

• Design and implementation of network-based IT solution
• Provisioning and management of Yodel’s data centre
• Installation and maintenance of branch office infrastructure
• Definition of project work, including documentation and reporting of project status
• Installation, upkeep and maintenance of network cabinets and cabling
• Configuration changes on networking equipment working within existing change processes
• Independent pro-active monitoring and management of the network to identify and resolve potential issues as they arise
• Independent resolution or escalation of all faults, liaising with third parties where necessary
• To answer and resolve any support requests escalated to third-line level
• Ensuring backups of all networking equipment
• Liaising with suppliers and partners in the definition of projects, costing and deliver
• Work under broad direction, capable of working without supervision. May, however, supervise the work of other staff
• Inform technical stakeholders or project teams of any changes to systems or processes
• Work across teams including Service Management, Technical Project Delivery and Solution Design ensuring excellent customer service and communication
• Liaise with third party suppliers for solution implementation and ongoing support
• Provide advice, support and technical expertise to own and other project teams and end users
• Research and understand new and emerging technologies and make suggestions as to how these can be used to meet business goals
• Liaise regularly with the Solution Design team to understand their work and the implementation pipeline
• Proactively transition work from other teams, including Solution Design, into the Network Team
• Provide excellent customer service to internal and external customers, including timely, professional communication
• Resolve any incidents and requests in line with agreed service-level limits
• Be patient, polite and approachable in all interactions with customers

• Takes a structured and effective approach to own work and demonstrates leadership potential
• Can communicate effectively, both orally and in writing, with clients, customers, colleagues and subordinates
• Shows a calm, disciplined and analytical approach to problem solving
• Consistently produces work of a high standard and meets deadlines
• Ensures that adequate documentation is produced, distributed and maintained
• Identifies problems and escalates appropriately
• Provides advice, guidance and assistance to less experienced colleagues as required
• Takes an active part in meetings with clients/users/development staff during system investigations and throughout subsequent development work
• Capable of working with minimal supervision

General

• Extensive knowledge and experience of Microsoft Office tools such as Visio and Excel
• Experience in integrating SaaS, PaaS and IaaS solutions into on-premise…