Systems Support Analyst

Would you like to take the next step in your career or try something new and join our successful Support department as a Systems Support Analyst?

This role includes the production support within the Systems Team supporting all lines of business. You will assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets.

Role: Systems Support Analyst

Location: Liverpool City Centre on a hybrid basis

Working hours: Monday to Friday from 9:00am to 5:30pm plus 1 in 3 Saturdays

Salary: up to £30,000 depending on experience

• Provide System support to the business user base.
• Recreation of system bugs and accurate bug logging with third party system providers.
• Participate and support in UAT software testing.
• Work closely with the internal compliance department to ensure system documents are maintained and compliant.
• Assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets.
• Participate in production support (1st line) and continuous improvement activities to enhance team practices and maintain high quality solutions.
• Work closely with department management to define product solutions at a technical level whilst considering best practice, version and change control.
• Work closely with software house Analysis, Technical and Development teams as necessary.
• Assist with application and product testing as required.

• Brilliant problem solving skills
• Excellent written, communications and consultancy skills
• The ability to work to deadlines in a fast-paced environment
• Excellent customer service, you will be working closely with colleagues and stakeholders
• Exposure to legal or insurance industry would be beneficial but not essential
• Experience of analysis, design, and software house toolsets, for example:
  Product Builder/Writing tools, Rating Engines and Reporting Tools.

• Competitive
  
  Salary & Benefits:
  
  We offer a competitive salary and comprehensive benefits package to ensure you feel valued and supported.
• Professional Growth: We are committed to your professional development and offer opportunities for career advancement and continuous learning. We have a number of great case studied from around the business which is showcased on our Linked In & Acorn webpages.
• Collaborative Environment: Work in a supportive and inclusive environment where your ideas and contributions are valued.
• Exciting Projects: Be part of innovative and impactful projects that make a difference in our industry and community.

At
Acorn Insurance
, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the
Acorn Group
, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing1,700+ people across the UK
and
reached a milestone £750 million
in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• 🦏 We run through walls for our customers and each other
• 🐐 We challenge the status quo
• 🐧 We succeed when we help those around us succeed
• 🐆 We decide quickly when the smart thing to do is use our judgement
• 🌴
  35 days’ holiday (including bank holidays) with additional buy/sell options
• 🧠
  24/7 mental health support & free counselling available
• ☝ Grow with us:Through career fairs, leadership programs, and learning on the go!
• 💸
  Flexible benefits
  , including early access to salary via our internal platform
• 🏡 Hybrid working options to support work-life balance and individual needs

• 🧠
  Mindful Employer
  – championing mental health and wellbeing
• ♿
  Disability Confident Level 1 & 2– creating accessible, inclusive opportunities
• 🌸
  Menopause Friendly accredited
  – supporting every stage of life
• 🎖️
  Armed Forces Covenant signatory
  – honouring those who serve
• 🏆
  Great Places to Work 2024/25
  – fostering an engaging and positive workplace culture
• 📈
  Best Place to Work for Development
  – proud to be investing in people’s future
• 👩💼
  Best Place to…