IT Support Engineer

IT Support Engineer | Liverpool | £35,000 - £40,000 + Benefits

Zachary Daniels are partnering with a fast-growing retail and e-commerce business to recruit an IT Support & Systems Engineer.

This is a key on-site role, responsible for owning day-to-day IT support and systems management across head office, retail, and warehouse operations. You'll act as the primary internal IT contact, working closely with the Technology Manager and third-party providers to ensure technology supports performance, security, and future growth.

The role combines hands-on user support with broader infrastructure, cloud, and security exposure, making it ideal for someone who enjoys autonomy, problem-solving, and continuous improvement in a scaling business environment.

What's on

Offer:

£35,000-£40,000 basic salary
On-site role, Monday-Friday
Exposure to cloud, infrastructure, and security projects
High ownership and visibility across the business
Long-term growth within a scaling retail and e-commerce environment

Key Responsibilities:

Provide 1st and 2nd line support across MacOS and Windows devices
Troubleshoot hardware, software, networking, and access issues
Manage onboarding and offboarding of users, devices, and permissions
Support retail, warehouse, and head office teams with varying technical needs
Administer Microsoft 365 and drive user adoption of internal standards
Implement controls aligned with AI usage policies and data loss prevention
Administer Entra  users, groups, roles, and conditional access
Manage Intune for device compliance, configuration profiles, and application deployment
Support full device lifecycle management including builds, refreshes, and decommissioning
Oversee endpoint protection and anti-virus management
Support hybrid cloud environments across Microsoft Azure and Share Point
Assist with firewall and network troubleshooting alongside managed service providers
Monitor systems and respond to alerts appropriately
Improve security posture, resilience, and scalability
Ensure effective data backup, archiving, and retention processes
Document and test disaster recovery procedures
Work closely with third-party vendors and managed service providers
Raise, track, and manage support tickets with external partners
Escalate vendor performance concerns where required

What We're Looking For:

Experience in IT Support, Systems Engineering, or Infrastructure Support roles
Strong working knowledge of Microsoft 365, Entra , and Intune
Experience supporting both MacOS and Windows environments
Exposure to Azure or hybrid cloud infrastructure
Solid networking fundamentals and troubleshooting capability
Comfortable operating independently as the primary on-site IT contact
Strong customer service mindset with a proactive, ownership-driven approach
Organised and capable of managing priorities in a fast-moving environment

Apply today with your most up-to-date CV.

BH35446