Service Delivery Manager

Overview

Join to apply for the Service Delivery Manager role at The National Gallery
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This range is provided by The National Gallery. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

The National Gallery is seeking a dynamic professional to lead the delivery of a responsive Information Systems Service Desk and ITSM platform, ensuring exceptional support for National Gallery employees and contractors across on site and remote environments.

This role is pivotal to maintaining the availability and reliability of user facing IT systems, aligning them with the evolving needs of the business. A strong emphasis is placed on service delivery excellence, driving continuous improvement through analysis of service call history, trends, and response rates. Insights from this data will shape resource allocation and inform enhancements to IT infrastructure, ensuring the National Gallery information systems continue to meet organisational requirements and deliver value.

The successful candidate will coordinate with various departments across the Gallery including the IS team, working closely with both technical and non-technical teams to provide a reliable, responsive, and proactive service experience.

This is a hybrid role, with on-site presence required in line with business needs.

Please click on the apply button to access and view the attached Job Description and Person Specification.

• Executive

• Full-time

• Management
• Information Technology
• Strategy/Planning

• Museums, Historical Sites, and Zoos
• Non-profit Organizations
• Historical Sites

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