Customer Success Manager

Customer Success Manager – Payments

£50‑65K basic (based on experience) + benefits.

London / hybrid working.

• Lead and manage the onboarding and implementation process for new clients.
• Work closely with clients to help them achieve their business goals and maximise revenue, including technical set‑up.
• Meet all KPIs through data‑driven analysis, planning and execution.
• Build repeatable onboarding and support processes that scale globally.

• 3‑4 years customer success/technical account management experience.
• Payments or similar fintech SaaS/e‑commerce experience is a must.
• Excellent written and verbal communication skills.
• Previous experience of onboarding and implementation for high‑value clients.
• Proven track record of handling high‑value clients and of technical implementation and onboarding.
• Previous experience of working for a fast‑growth start‑up and/or scale‑up.

Our client offers an excellent basic salary, good company benefits, hybrid working, extensive training and rapid career progression. If you are excited about the payments space and looking for your next challenge, we would love to hear from you—APPLY NOW!