Chief Information Officer

Part of the Technology, Innovation and Insight directorate, the Chief Information Officer is a transformative and strategic role at Migrant Help. You will develop, direct and drive the strategy within our Technology, Innovation and Insight function, overseeing our technology systems and support, providing transformative project delivery support and steering the generation of impactful analytics. Working in partnership with senior leaders, the CIO is dedicated to aligning technology, information and insight with our purpose, meeting the requirements of growth and innovation, while making systems and information work for the people they have been developed to support.

This is a strategic position that will influence every part of our operations, culture and long‑term success.

If you have demonstrable leadership experience with first‑rate advisory and influencing skills, and are looking for an exciting role that makes a difference, we’d love to hear from you!

• Lead our multi‑year technology strategy that aligns our technology with our purpose and organisational strategy.
• Provide leadership for organisation‑wide transformation, innovation and improvement efforts, through the work of the Technology, Innovation and Insight function.
• Establish strong executive partnerships across all functions with Migrant Help and its subsidiary, Clear Voice, to ensure technology supports safe, scalable, efficient, accessible and compliant delivery.
• Act as a trusted adviser to the CEO and Board on technology, innovation and data‑driven decision making.
• Along with Leadership, creating a culture which embodies the organisational values, strategic objectives and purpose of the organisations.

• Oversee the development, integration and management of technology platforms, systems and initiatives.
• Implement robust delivery governance through our Project Management Office to promote effective prioritisation, efficiency and timely delivery.
• Provide highly stable, secure and scalable core infrastructure, networks and applications.
• Lead technology resilience, recovery and business continuity planning across the organisation.
• Collaborate with Risk and Compliance, upholding strong technology governance.

• Advance the organisation’s data and analytics strategy, focusing on data governance, data management, data quality, and analytical capabilities.
• Identify new opportunities to enhance and develop products and services using data.
• Facilitate accurate reporting to meet statutory and contractual requirements, provide management information for effective data‑driven decision making and commissioner, stakeholder and client‑facing data services.
• Encourage and advise on responsible and ethical use of data, automation, and emerging technologies.

• Lead and nurture an expert and diverse Technology, Innovation & Insight function, who are values‑led and people focussed, to provide advice, guidance and support on technology, innovation and insight matters, with channels for seeking external advice, where appropriate.
• Foster a collaborative, high‑performance culture of accountability, innovation, and continuous improvement.
• Manage budgets and initiatives aimed at cost optimisation and good value for money.
• Developing senior and future leaders, maintaining a succession planning strategy for the senior leaders across the organisation.
• Providing an inspirational leadership presence, visible and accessible throughout the organisation, through site visits, conferences, written and verbal communications, and various stakeholder forum, modelling compassionate, strong and fair leadership.
• Participating at Board, Committee, Leadership and Management meetings as needed to achieve the governance and leadership responsibilities of the role.
• Commissioning services, projects or activity that supports the delivery of Technology, Innovation and Insight objectives.
• Maintaining a clear understanding of and providing or sourcing up‑to‑date knowledge of the legal framework and best practice within the scope of Technology, and…