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Service Desk Analyst
Job in
Liverpool, Merseyside, L1, England, UK
Listed on 2026-02-17
Listing for:
Reed Technology
Full Time, Contract
position Listed on 2026-02-17
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Liverpool - on site once a week
£150 per day (Inside IR35)
3 months PLEASE NOTE FOR THIS ROLE, YOU WILL NEED TO BE BASED IN THE NORTH WEST AND WITHIN A COMMUTABLE DISTANCE TO THE OFFICE IN LIVERPOOL
An IT Service Desk Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. This is a 3 month contract.
Responsibilities:
First-line support via phone and email
Incident management using Service Now
Troubleshooting and resolving technical issues
Managing ticket queues and escalations
Collaborating with internal and external teams
Supporting software like O365, Windows 10/11, SharePoint, and more Experience required:
Strong customer service skills
Experience in 1st Line IT support
Excellent communication and problem-solving abilities
Familiarity with Service Now and ITIL practices
Knowledge of O365, Windows, SharePoint, and client-facing platforms
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