IT Support Engineer

IT Support Engineer

Middlesbrough

30,000 - 35,000 + Holiday + Pension + Training + Progression

Are you an IT Support Engineer looking to join a well-established and growing global business where you will be a key part of a busy IT department, gain exposure to a wide range of technologies, and develop your technical skillset through specialist training?

On offer is an exciting opportunity to become the main point of contact on a busy helpdesk, providing 1st and 2nd line support to over 500 users across 10 global locations. You will play a crucial role in ensuring the smooth running of IT systems across the business.

Established for over 40 years, this leading distributor of specialist electrical products continues to expand its global presence, supplying customers worldwide in one of the most demanding industries globally. Due to continued growth, they are looking to strengthen their IT team with the addition of a proactive and driven IT Support Engineer.

In this role, you will provide hands‑on hardware and software support, manage helpdesk tickets, support Microsoft 365, VMware and RDS environments, maintain network infrastructure including WiFi and access points, and assist with domain management and communication systems such as Mitel IP telephony. There will also be opportunities to visit remote sites to carry out upgrades and maintenance as required.

This is a fantastic opportunity for an IT professional looking to join a stable yet expanding company, take ownership within their role, and progress their career within a supportive and forward‑thinking environment.

• Provide 1st and 2nd line support to 500+ users across multiple sites
• Install and support hardware and software (PCs, printers, switches, routers, thin clients)
• Support Microsoft 365, VMware, Microsoft RDS and Mitel IP Telephony
• Maintain network infrastructure, WiFi and remote access links
• Assist with IT documentation, policies and mini‑projects
• Monday to Friday, office based (38.75 hours)

• Previous experience in an IT Support / Helpdesk role
• Strong knowledge of Microsoft environments (O365, RDS, VMware desirable)
• Confident supporting hardware, networks and mobile devices (Apple/Android)

We are an equal opportunities company and welcome applications from all suitable candidates.