IT Service Desk Analyst

About BDO

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today’s changing world. Our clients are Britain’s economic engine – ambitious, entrepreneurially‑spirited and high‑growth businesses that fuel the economy, and the owners and management teams that lead them.

To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, explore and implement new ideas, while maintaining the technology that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new ways to drive us forward. In an IT role at BDO, you’ll become part of a team that acts as the backbone for our business.

Reporting to the IT Hub Lead, you will assist the delivery of functions within the IT team and the wider BDO business by working on the IT Service Desk. You will record and resolve support incidents/service requests when received and escalated issues to appropriate teams, ensuring that the BDO IT Support function operates within defined KPIs and SLAs. You will manage your own tasks, collaborate with others, communicate regularly with senior managers, Directors and Partners, and identify opportunities to enhance our delivery and provide additional services to clients.

• Customer Service Experience
• Proven experience with Tier 1 Microsoft applications (O365) – Essential
• Proven experience with Incident Management Systems (Service Now) – Essential
• First Line level IT support experience, preferably within a remote support position
• Knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to:
  Active Directory, O365 application suite, Windows 10, SCCM, Azure, SharePoint, Mimecast, Cloud Computing, Sophos
• Workflow Coordination Experience

At BDO, we’ll help you achieve your personal goals and career ambitions. We’re committed to agile working, providing everyone the opportunity to work in ways that suit them and their teams. You’ll have access to resources, mentoring, coaching and a culture of continuous learning.