Senior IT Support Analyst

What You ll Be Doing

Providing Tier 2 support across Microsoft 365 (Exchange Online, Teams, SharePoint, One Drive, Intune)

Supporting on-prem Active Directory and Exchange Server, including hybrid Exchange and AAD Connect

Managing Azure AD / Entra , including Conditional Access, MFA, and identity security

Deploying and managing endpoints using Intune and Autopilot

Implementing and supporting Defender for Business, device compliance, and security policies

Assisting with customer migrations (Exchange, file servers, hybrid AD to cloud)

Using Kaseya RMM for monitoring, patching, automation, and remote support

Troubleshooting networking and connectivity issues (DNS, DHCP, VPN, NAT, VOIP)

Supporting cloud telephony and unified communications solutions (Teams Voice, Horizon beneficial)

Maintaining clear documentation and accurate ticket updates while working to SLAs

Strong experience in an MSP or multi-customer support environment

Solid knowledge of Microsoft 365, Azure AD, and Windows 10/11

Experience with on-prem AD and Exchange Server (2016/2019 preferred)

Confident with Intune, compliance policies, and application deployment

Good working knowledge of Conditional Access, MFA, Defender, Bit Locker

Familiar with RMM tools (Kaseya ideal)

Good understanding of networking and VOIP fundamentals

Strong troubleshooting skills and clear customer communication

Telephony / UC experience (Teams Voice, 3CX, Horizon, PBX systems)

Power Shell scripting and automation

Microsoft certifications (MS-900, MD-102, SC-900, AZ-104)

Experience with broadband technologies (FTTC, FTTP, SoGEA, Ethernet)

This role is onsite based at the company s head office in Telford.

If you re ready to step into a role where your skills and expertise will be valued, apply now to become the Senior IT Support Analyst. Don t miss this opportunity to grow your career in a supportive and forward-thinking environment.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
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