Customer Service Advisor-VIVO - Corporate Functions

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: Hunts Cross, Liverpool Contract: Permanent, Part-time Working Hours: 24 hours per week, Monday to Wednesday

Working in a helpdesk team of 16, you will handle inbound and outbound telephone calls and manage customer queries via email and other digital channels. You will log and monitor service requests using our CAFM system (Maxmio), ensuring a professional and efficient service at all times. Supporting your colleagues will be key, and you'll have the opportunity to contribute to projects and continuous improvement initiatives.

You will be expected to work to agreed KPIs and SLAs, while always maintaining site security, safety and compliance standards.

You should be confident communicating both verbally and in writing, with strong IT skills including Microsoft Office and experience of telephony or omnichannel systems. The ability to remain professional and empathetic when handling challenging situations is essential, as is a positive attitude and attention to detail. You must also be able to pass the necessary security clearance for this role and have a full UK driver’s licence and a form of transport.

• Up to 6% contributory pension scheme
• 25 Days annual leave
• Volunteer leave
• One paid professional subscription
• Life Assurance Policy

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.