Junior IS Support Analyst

Description

At System C, we create technology that genuinely improves health and care outcomes. Behind every solution is a supportive internal technology team that enables colleagues to do their best work. We are now looking for an Associate Support Analyst to join our Corporate IT department as an entry point into a professional IT support career.

This is a junior, first-line support role, ideal for a recent graduate or someone at the start of their IT career. You will provide day-to-day technical support to colleagues across the business, learning from experienced team members while developing strong foundations in corporate IT. This role is based full-time in our Liverpool office, Mon – Fri.

• Providing first-line support for laptops, mobile devices, and peripherals.
• Responding to help desk tickets with a calm, professional, and customer-focused approach.
• Assisting with installing and configuring Windows, macOS, and standard business applications.
• Supporting user account tasks such as password resets and basic access changes.
• Preparing and provisioning laptops and mobile devices for new starters.
• Applying software updates in line with IT policies and change procedures.
• Keeping accurate records of assets, configurations, and support activity, and contributing to reports on ticket volumes and recurring issues.

You may be a recent graduate with an IT-related degree or have up to a year’s experience in IT support, service desk, or a similar role. More importantly, you will bring:

• A basic understanding of Windows, macOS, and everyday productivity tools.
• Strong problem-solving skills, with the about to approach issues in a calm and logical way.
• A clear, friendly communication style, with the ability to explain technical issues in plain language.
• Strong organisation and time management skills, with the ability to manage and prioritise workloads effectively.
• A proactive mindset and genuine eagerness to learn and develop within IT Support.
• A collaborative approach and professional approach, with integrity and ownership in how you work.

Experience with tools such as Active Directory, Microsoft 365 administration, mobile device management, or ITSM platforms is helpful but not required. We will support your development through training and mentoring.

A structured training programme aligned to industry standards will be provided to support your development. Once fully trained and self-sufficient in the role, you will also travel to our offices across the UK to provide on-site support and collaborate with colleagues.

You will be part of a team that values learning, collaboration, and accountability, with the chance to build a long-term career in technology that supports health and care services.