VodafoneThree - Transformation Lead

Vodafone Three - Payments Transformation Lead

Aggregate function:
Finance

Business Area:
Local Finance

Posting Country:
United Kingdom

Full Time / Part Time:
Full Time

Contract Type:
Permanent

Location: Newbury or London + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time 37.5 hours per week – Monday to Friday

As Payments Transformation Lead, you’ll play a pivotal role in designing the next generation of our payments landscape, using data‑driven insight to optimise processes and champion innovative, customer‑centric solutions. You’ll evaluate emerging payment methods, drive strategic change programmes, and ensure our operations remain efficient, compliant, and ahead of market trends. This is a career‑defining opportunity to influence how millions of customers interact with the UK’s newest and most ambitious network provider.

• Use data and analytics to uncover payment trends, customer behaviours, and key cost drivers that shape strategic decision making.
• Segment customer payment journeys to inform smarter, insight‑led strategies that improve experience and performance.
• Scan the market for emerging fintech and innovative payment solutions, assessing their potential impact and fit for our future landscape.
• Identify opportunities to streamline and enhance payment processes, driving measurable improvements across KPIs and customer outcomes.
• Partner with operations, analytics, billing, and cross‑functional teams to define data needs and translate insights into action.
• Evaluate new initiatives through robust modelling and impact assessment, supporting business cases and strategic recommendations.
• Lead the delivery, testing, and integration of payment transformation projects, ensuring smooth adoption and operational readiness.
• Provide clear, insight‑rich reporting to senior leaders, including KPI reviews, post‑implementation assessments, and continuous improvement recommendations.

• Proven payments expertise gained in financial services, telecoms, retail, or similarly complex, high‑volume environments.
• Strong analytical capability, with the ability to translate data into meaningful insight and strategic recommendations.
• Experience coordinating multidisciplinary teams and driving delivery across diverse stakeholder groups.
• Solid understanding of regulatory requirements, industry standards, and emerging fintech and payment innovation trends.
• Confident communicator with excellent stakeholder engagement skills, able to influence at all levels and bring clarity to complex topics.

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and more. We help with your career through learning tools and top‑notch parental leave policies.

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website  for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities.

Above all, we’re looking for authenticity and can’t wait to get to know the real you.

We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for…