Service Protection Analyst

Job Description

We’re seeking a talented individual to join our Service Management team in Liverpool, which is responsible for supporting the delivery of safe, controlled, and high‑quality change into live service by providing operational governance across Release Management, Service Transition, and the Change Advisory Board (CAB). The role acts as a key control point to ensure operational readiness, risk mitigation, and compliance with service‑management standards, protecting live service stability and improving service performance.

• Release Management Support – support the coordination and execution of releases across multiple systems and vendors.
• Validate release readiness criteria (testing, rollback, dependencies, documentation, environments), track and escape risks, issues, and dependencies ahead of release.
• Support structured release cycles and post‑release validation / early life support (ELS).
• Contribute to reducing release‑related incidents and rework.
• Service Transition (New & Changing Services) – support onboarding of new services and major changes into BAU support, ensuring operational readiness criteria are met.

• Previous experience in IT Service Management (ITIL), ideally within Change, Release, or Transition.
• Understanding of ITIL practices and service lifecycle governance.
• Ability to assess risk, apply structured challenge, and support governance decisions.
• Experience working in multi‑system, multi‑vendor environments.
• Strong analytical skills with ability to interpret and present data for decision making.
• Effective communication and stakeholder coordination skills.

• ITIL Foundation v4, with further ITIL qualifications desirable.

• Competitive salary.
• Private medical insurance.
• Life assurance.
• Pension contribution.
• Hybrid working model (role‑dependent).
• Generous holiday package, option to purchase additional holiday.
• Shared parental leave.

We are proud to value the differences that a diverse workforce brings, representative of society and our clients. We have a wide range of highly active employee resource groups and are delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues feel respected as individuals and can achieve their full potential and work in a safe, supportive, and inclusive environment.

We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.