Application Developer

IT Service Management (ITSM) Service Now Developer

Our client helps people invest their money well so they can live well.

As one of the UK's leading wealth managers, managing over £109bn in assets, they're continuing to invest heavily in our technology estate and Service Management capabilities. They're now looking for a Service Now Developer to help shape and evolve our Service Now platform.

This is an ideal role for a Service Now Developer who enjoys building sustainable, scalable solutions rather than excessive customisation.

You'll take ownership of the technical integrity of the Service Now platform, championing an OOTB-first approach while delivering high‑quality development where genuine business value exists.

Working closely with ITSM process owners, product owners, and technical stakeholders, you'll help drive platform improvements, automation, governance, upgrades, integrations, and continuous service improvement.

• Developing and configuring Service Now ITSM modules
• Building solutions using Flow Designer, Business Rules, UI Policies, Client Scripts and Catalog Items
• Supporting platform upgrades and maintaining platform health
• Managing integrations including REST APIs, SOAP, Azure AD/Entra  webhooks
• Maintaining ATF testing and CI/CD practices
• Supporting CSDM and Configuration Management initiatives
• Driving Service Now governance and best practices
• Collaborating with stakeholders across Incident, Change, Problem, Request and Knowledge Management

• 2-5 years of Service Now development and/or administration experience
• Strong knowledge of Service Now ITSM
• Experience with Flow Designer and modern Service Now development practices
• Experience supporting integrations and platform upgrades
• Understanding of ITIL processes
• Exposure to ATF, CI/CD and automated testing
• Service Now CSA certification preferred
• CAD, CIS or ITIL Foundation certifications highly desirable

• Bonus
• Non‑contributory pension
• Private medical insurance
• Life assurance
• Income protection
• Green Car Scheme
• Enhanced family leave
• Study support and certification funding
• Gym discounts and flexible benefits

If you're looking for a role where you'll have genuine ownership of a business‑critical Service Now platform while working for a highly respected FTSE 250 organisation, we'd love to hear from you.