ITSM ServiceNow Developer

About the Role

An exciting opportunity has arisen for an experienced Service Now ITSM Developer to take ownership of a critical enterprise platform. You'll be responsible for ensuring the stability, scalability, and ongoing optimisation of Service Now, with a strong focus on out-of-the-box (OOTB) configuration over customisation
. This role is ideal for someone who enjoys combining technical delivery, governance, and stakeholder collaboration while driving best practice across the platform.

• Platform Ownership
  • Maintain the health, performance, and scalability of the Service Now platform
  • Manage upgrades, testing cycles, and remediation of issues
  • Oversee integrations, MID servers, and platform lifecycle activities
• Development & Configuration
  • Deliver solutions using a configuration-first approach (UI Policies, Business Rules, Flow Designer, etc.)
  • Develop custom solutions only where justified by clear business need
  • Build and maintain integrations (REST, SOAP, webhooks, identity platforms, etc.)
• Governance & Best Practice
  • Enforce platform standards including naming conventions, update set management, and security controls
  • Support data model integrity and alignment with best practice frameworks (e.g., ITIL, CSDM)
  • Contribute to architectural decisions and platform direction
• Quality & Operations
  • Own CI/CD pipelines, automated testing (ATF), and deployment controls
  • Ensure regression testing and platform reliability
    
    Monitor performance, manage technical debt, and maintain operational excellence
• Collaboration
  • Work closely with Product Owners and stakeholders to shape backlog and requirements
  • Provide technical guidance, peer reviews, and knowledge sharing across the team

• Proven experience in Service Now development and/or administration (approx. 2-4 years)
• Strong knowledge of ITSM processes (Incident, Change, Problem, Request, etc.)
• Hands‑on experience with configuration‑first development approaches
• Exposure to integrations, testing frameworks, and CI/CD practices
• Strong stakeholder engagement and communication skills

• ITIL v4 Foundation
• Service Now certifications (CSA, CAD, or specialist certifications)

• Competitive salary and discretionary bonus
• Hybrid working model
• Generous pension and benefits package
• Private medical insurance
• Learning and certification support
• Flexible holiday options
• A collaborative, forward-thinking environment with a strong focus on continuous improvement

Liverpool (Hybrid Working), Permanent

This is a great opportunity to take a lead role in shaping and governing a modern Service Now platform, working in a business that values long-term thinking, continuous improvement, and high-quality delivery.