Professional Services Consultant

Location

Liverpool (hybrid)

The Professional Services team is responsible for delivering customer implementations of software solutions including Concerto, Mobiess, and Wiggledesk. As a Professional Services Consultant, you will lead and deliver these implementations—ensuring they are executed in line with contractual scope, agreed timelines and strong commercial governance. This is not a passive role. You are expected to consult, challenge and lead customers through implementation, ensuring pragmatic, best‑practice adoption of a SaaS platform.

You will combine product expertise, structured delivery and commercial discipline to ensure successful outcomes for both the customer and Bellrock.

• Take full ownership of customer implementations from handover by Professional Services through to formal completion and sign‑off.
• Review Contracts, RFPs and Statements of Work prior to implementation to ensure clarity around scope, assumptions and deliverables.
• Identify and address ambiguity early, ensuring clear acceptance criteria are defined before configuration begins.
• Lead structured discovery and design sessions, translating customer business processes into effective system configuration.
• Ask probing questions and provide constructive challenge to ensure optimal solution design.
• Guide customers toward pragmatic adoption of standard product functionality while supporting sensible operational change where appropriate.
• Configure the solution platform in line with agreed requirements and best practice standards.
• Develop and maintain deep product expertise across all areas of the platform.
• Plan and schedule customer sessions throughout the implementation lifecycle.
• Facilitate structured meetings with clear agendas, documented actions and defined outcomes.
• Maintain accurate decision logs and action trackers.
• Hold customers accountable to agreed commitments and timelines.
• Manage milestone reviews and formal sign‑offs.
• Identify, manage and escalate risks at an early stage.
• Maintain consistent internal communication with Product, Data and Technical Solutions teams.
• Work confidently with structured data sets.
• Oversee data mapping and validation activities in collaboration with the Data Team.
• Ensure solution configuration aligns with both customer requirements and platform best practice.
• Maintain strong commercial discipline throughout each engagement.
• Protect agreed scope and manage change requests through formal change control processes.
• Ensure delivery aligns with contractual commitments and agreed deliverables.
• Provide accurate forecasting and maintain timely completion of timesheets.
• Ensure all implementation activity complies with internal security standards and data protection obligations.

• A minimum of 3 years’ experience delivering complex SaaS implementations
• Ideally a background in CAFM, IWMS or facilities operations—or experience implementing other complex enterprise platforms
• Proven ability to lead workshops confidently and challenge constructively
• Strong process mapping capability
• Experience translating business requirements into clear written specifications
• Experience working against contractual documentation (RFPs / SOWs)
• Strong commercial awareness and governance discipline
• The ability to manage multiple customers simultaneously
• Confidence working with structured data sets

• Experience with in property, asset or facilities management
• Familiarity with CAFM/IWMS systems
• Awareness of APIs and integration concepts
• Working knowledge of SQL
• Exposure to structured methodologies such as Agile or PRINCE2
• Industry certification such as IWFM

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Liverpool office on a hybrid basis.

• 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
• Salary exchange pension scheme
• Life cover
• Paid sick leave
• Health Assured employee assistance and wellness program
• Enhanced…