Application Support Engineer

Application Support Engineer

Hybrid Working

Fareham, Hampshire

We're looking for a driven Application Support Engineer to join my client and help deliver exceptional support for business-critical applications. If you enjoy problem-solving, working with clients, and collaborating with developers to deliver real solutions - this could be the role for you.

• Providing technical support and resolving application issues within agreed SLAs
• Troubleshooting and managing client tickets from start to resolution
• Working closely with stakeholders, analysts, and developers
• Communicating clearly with clients and delivering excellent customer service
• Gathering requirements for system changes (RFCs) and supporting their delivery
• Testing, documenting, and supporting application updates
• Assisting with debugging and implementing improvements (training provided)
• Contributing to team development and continuous improvement initiatives

Essential:

• Experience in application/software support
• Strong problem-solving and analytical skills
• Excellent communication (technical > non-technical)
• High attention to detail and organisation
• Self-motivated with a willingness to learn

Highly Desirable:

• Knowledge of Agile, Dev Ops, and software lifecycle
• Understanding of APIs
• Experience with tools like Postman or XMLSpy
• Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, SQL Server
• Familiarity with Visual Studio, Azure Dev Ops, Git

Provided that you have the skills and ambition required and want to join a company that can offer career progression opportunities, please send your CV to

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.