Service Desk Shift Leader - Ops & Coaching
Job in
Liverpool, Merseyside, L1, England, UK
Listed on 2026-06-16
Listing for:
Indra Group
Full Time
position Listed on 2026-06-16
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Indra Group in the United Kingdom is seeking a Service Desk Team Leader to oversee a shift of Level 1 Service Desk Technicians. You will manage queues, handle escalations, and ensure real-time service performance during your shift.
The role requires proven leadership experience in a service desk environment, strong ITSM tool knowledge, and flexibility for a 24/7 shift pattern. Benefits include 25 days of annual leave and employee assistance programs.
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