Service Desk Analyst

About your new role

PLEASE NOTE:

This role is not on the list of occupations eligible for sponsorship under the Skilled Worker route.

The IT Service Desk Analyst will be responsible for providing BAU Level 1 support and maintenance across our IT estate.

The role demands a hands‑on technical analyst who can deliver exceptional colleague IT experiences day to day, as well as maintenance and enhancement of IT systems such as Windows, Active Directory, SSO, Networking, M365, endpoint and device management, hardware, and security fundamentals.

The role requires excellent customer service skills as you will spend most of your day interacting with colleagues requiring assistance.

This position reports into the Service Desk Team Leader who is ultimately responsible for the day‑to‑day leadership of the Service Desk team, BAU support, deployment of any changes required and managing associated project work. Your role centres on support and maintenance for our colleagues. The role holder should have technical knowledge and ideally experience directly supporting colleagues or clients.

• Provide BAU support and resolve IT issues.
• Carry out maintenance tasks as required to maintain the performance and security of our estate.
• Maintain systems that enhance organisational security posture.
• Ensure compliance with legal obligations, ISO standards, and internal security policies.
• Lead and mentor junior analysts, fostering a collaborative and outcome‑driven culture.

This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role. You will also ensure that you consistently comply with the relevant Weightmans and client policies and procedures, and work in accordance with our values.

Ideally you will have previous experience of working in a similar role and in a similar environment. The role is varied, so we are looking for you to have a flexible approach to the work you do and be able to adapt to different tasks.

• Strong understanding of Windows, Active Directory, SSO, Networking, M365, endpoint and device management, hardware, security fundamentals (ideally with appropriate qualifications).
• ITIL knowledge or qualifications.
• Excellent communication, stakeholder engagement, and collaboration skills.
• Ability to manage multiple priorities and deliver high‑quality outcomes under pressure.

If you meet our criteria and think this is a job where you could bring enthusiasm and commitment, then we look forward to receiving your application.