Revenue Cycle Management Application Specialist

The main purpose of this position is to provide guidance to customers throughout their Expanse implementation project using a combination of professional experience, analysis of customer requirements and strong knowledge, skills and expertise in the assigned MEDITECH application/s, workflows and integrations.

• Critically analyse customer operational and business processes and advise on best practices, future state workflows. Promote the use of standard content and Expanse system workflows as practical.
• Support customer validation during testing and go-live, ensuring prioritisation and follow up of issues logged. Discern the difference between an issue and change request.
• Troubleshooting, researching, escalating (as appropriate) and resolving customer software and system problems.
• Serving as a repository for knowledge regarding product, workflows, best practices, content and integration of applications relating to product area.
• On-site or virtual training of core customer projects or support team members.
• Ensure handover on the overall Implementation process, modifications, changes, business-specific or country-specific changes to ensure support of the product.

• Degree or diploma in the relevant field of work or considerable experience in healthcare information systems software support.
• At least 3 years professional experience in Administrative or Financial healthcare environment or 5 years MEDITECH Support experience.
• Excellent communication and presentation skills including high attention to detail.
• Ability to build relationships and work collaboratively with MEDITECH employees and customers.
• Systems training experience would be useful in this role
• A good aptitude for business analysis, critical thinking and problem-solving.
• Sound computer literacy and a demonstrated ability to understand and adapt to new electronic processes and programs.
• Available to travel locally and internationally to meet the needs of the role
• Flexibility for occasional after-hours work to support key customer events

All applicants should be legally eligible to work in the country they are applying to. All applicants must be willing to undergo a DBS check.