Junior Application Support Analyst

£25,000 - £30,000 + Benefits | Liverpool On Site

We're working with a growing consumer business that's investing heavily in its technology function and looking to appoint a Junior Application Support Analyst.

• Provide first-line support across a range of core business applications
• Investigate system, order and inventory-related issues
• Troubleshoot application problems and elevate more complex issues where required
• Maintain support documentation and knowledge articles

• Assist with user acceptance testing (UAT) for system changes and enhancements
• Support configuration and implementation activities
• Work alongside third-party technology partners on project delivery
• Keep project plans and support tickets up to date
• Develop expertise across the organisation's application landscape
• Identify recurring issues and recommend improvements
• Help improve support processes and documentation

We're looking for someone who enjoys solving problems, has excellent attention to detail and is keen to develop a career within Business Systems and Application Support.

You’ll ideally have experience with:

• 1-2 years’ experience within Application Support, IT Support or Business Systems
• Exposure to ERP, CRM or business applications
• Experience supporting e‑commerce or customer-facing platforms would be beneficial
• Strong troubleshooting and analytical skills
• Excellent communication and stakeholder management
• Ability to prioritise multiple tasks in a fast-paced environment

Any exposure to integrations, APIs, ticketing systems or warehouse management systems would be advantageous but isn’t essential.

• Company pension
• Additional wellbeing and lifestyle benefits
• Excellent opportunity to develop within a growing technology team

This is an ideal opportunity for someone looking to take the next step in their technology career, gaining exposure to modern business systems, supporting business-critical applications and contributing to exciting technology projects within a growing organisation.

Apply today with your most up-to-date CV!