Junior Application Support Analyst

Junior Application Support Analyst

25,000 - 30,000 + Benefits Liverpool On Site

We're working with a growing consumer business that's investing heavily in its technology function and looking to appoint a Junior Application Support Analyst.

This is an excellent opportunity for someone with 1-2 years' experience to develop their career within Application Support and Business Systems. You'll work across a range of core business applications, supporting day-to-day operations while gaining exposure to system enhancements, integrations and technology projects.

If you're looking to build your technical knowledge within a supportive team and broaden your experience beyond traditional IT support, this is a fantastic opportunity.

• Provide first-line support across a range of core business applications
• Investigate system, order and inventory-related issues
• Troubleshoot application problems and escalated more complex issues where required
• Maintain support documentation and knowledge articles

• Assist with user acceptance testing (UAT) for system changes and enhancements
• Support configuration and implementation activities
• Work alongside third‑party technology partners on project delivery
• Keep project plans and support tickets up to date

• Develop expertise across the organisation's application landscape
• Identify recurring issues and recommend improvements
• Help improve support processes and documentation

We're looking for someone who enjoys solving problems, has excellent attention to detail and is keen to develop a career within Business Systems and Application Support.

You’ll ideally have experience with:

• 1-2 years' experience within Application Support, IT Support or Business Systems
• Exposure to ERP, CRM or business applications
• Experience supporting ecommerce or customer‑facing platforms would be beneficial
• Strong troubleshooting and analytical skills
• Excellent communication and stakeholder management
• Ability to prioritise multiple tasks in a fast‑paced environment

Any exposure to integrations, APIs, ticketing systems or warehouse management systems would be advantageous but isn't essential.

• 25,000 - 30,000 depending on experience
• Company pension
• Employee discount
• Additional wellbeing and lifestyle benefits
• Excellent opportunity to develop within a growing technology team

This is an ideal opportunity for someone looking to take the next step in their technology career, gaining exposure to modern business systems, supporting business‑critical applications and contributing to exciting technology projects within a growing organisation.

Apply today with your most up‑to‑date CV!