IT Operations Engineer

Role Overview

We are looking for an experienced IT Operations Engineer to join our Internal IT team and play a key role in supporting the technology that powers our business. The IT Operations Engineer will work within our own internal environment, taking ownership of a diverse range of technologies.

Resolve internal IT incidents and service requests, provide support across Microsoft 365, Windows client devices, identity and access management, networking, security tools, infrastructure and business applications.

We’re looking for a well‑rounded IT professional who enjoys working across multiple technologies, comfortable getting to the root cause of issues, driving continuous improvement, documenting solutions and collaborating with colleagues.

• Demonstrable experience in an IT support, infrastructure, operations or service desk role
• Broad working knowledge across multiple IT areas, including endpoints, Microsoft 365, Microsoft Azure, identity and access management, networking, infrastructure, backup, security tooling and business applications
• Experience supporting Windows
  11, Microsoft
  365 Apps, Microsoft Teams, Exchange Online, SharePoint Online and One Drive
• Experience administering Active Directory and Microsoft EntraID, including users, groups, permissions, MFA, conditional access or similar access controls
• Good understanding of endpoint management and device compliance, ideally including Microsoft Intune
• Practical networking troubleshooting skills, including DNS, DHCP, TCP/IP, routing, VLANs, Wi‑Fi and VPN connectivity
• Experience supporting Windows Server environments, ideally including Windows Server
  2022 or Windows Server
  2025, virtualisation and core infrastructure services
• Strong analytical and problem‑solving skills, with the ability to investigate root causes, document fixes and explain technical issues clearly to non‑technical colleagues
• Excellent customer service, communication and stakeholder management skills, with confidence supporting colleagues at all levels of the business
• Ability to prioritise competing work, manage tickets properly and maintain ownership of issues in a busy environment

• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Birthday off, on us
• Health Club and Wellbeing Scheme
• ARO Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E‑learning
• Hybrid working