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Global IT Service Desk Analyst; Hybrid

Job in Liverpool, Merseyside, L1, England, UK
Listing for: Smurfit Kappa
Full Time position
Listed on 2026-07-24
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, IT Business Analyst
Salary/Wage Range or Industry Benchmark: 32000 - 42000 GBP Yearly GBP 32000.00 42000.00 YEAR
Job Description & How to Apply Below
Position: Global IT Service Desk Analyst (Hybrid)

Smurfit Westrock is seeking a Service Analyst to join our IT Solutions Service Excellence team. You will support day-to-day service operations, ensure incidents and requests are resolved efficiently, and contribute to continuous improvement across our global IT function.

The role focuses on delivering a high-quality service experience to colleagues, maintaining system availability, and collaborating with Global IS teams to meet SLAs.

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