Technical Support Analyst - FTC

We're looking for a Technical Support Analyst to join a dynamic technology services team supporting multiple business units across a well-established UK organisation. This is an excellent opportunity for an IT professional with experience in device management, IT asset administration, and end-user support who enjoys working in a customer-focused environment.

You'll play a key role in ensuring the smooth delivery of technical services, managing IT assets and licences, supporting user onboarding and offboarding processes, and contributing to continuous improvement initiatives across the business.

What You'll Be Doing

• Managing the life cycle of IT assets, including stock control, audits, reporting, and compliance.
• Provisioning, configuring, and supporting corporate devices.
• Supporting starter, mover, and leaver processes.
• Assisting with the management and allocation of software licences.
• Working closely with internal technology teams and external suppliers to resolve technical issues.
• Acting as an escalation point to ensure timely resolution of support requests.
• Producing and maintaining asset and service reports.
• Contributing to technology projects and service improvement initiatives.
• Supporting the adoption of IT governance, controls, and best practices.

Essential Skills & Experience

• Experience in IT asset management and asset lifecy...