2nd Line IT Support & Field Engineer
Job in
Liverpool, Merseyside, L1, England, UK
Listed on 2026-07-31
Listing for:
IT Answers
Full Time
position Listed on 2026-07-31
Job specializations:
-
IT/Tech
IT Support, Network Engineer, Network Security, Network Administrator
Job Description & How to Apply Below
Not your average Helpdesk role.
We need a 2nd Line IT Support & Field Engineer who's just as happy resolving escalated tickets as they are on-site terminating cable or installing a new network.
You'll own problems end-to-end, work independently, and have real say in front of customers.
IT Answers has a growing UK technical team, with a clear path toward a senior infrastructure or field-project role.
What You'll Be Doing
Resolving escalated 2nd-line tickets — hardware, software, networking, M365, AD, DNS/DHCP, VPNs, firewalls, VLANs, Wi-Fi
Attending customer sites for reactive fixes, installs and infrastructure projects
Installing/replacing PCs, printers, access points, switches, firewalls and routers
Installing and terminating Cat5e/Cat6 cabling, patch panels and cabinets
Keeping documentation, network diagrams and handover notes sharp
Covering the field rota during busy periods, holidays and sickness
What You'll Bring
2nd-line support, infrastructure or MSP engineering experience
Strong Windows troubleshooting + hands-on Microsoft 365 admin
Active Directory, Group Policy, TCP/IP, DNS/DHCP/VPN/VLAN/firewall knowledge
Experience installing and terminating Cat5e/Cat6 cabling and network kit
Confidence attending sites independently, with strong customer-facing skills
Full UK driving licence (essential)
Bonus: MSP background, Uni Fi/Fortinet/Sonic Wall/Dray Tek, Windows Server, Intune, VoIP, fibre/structured cabling, rack installation, Cyber Essentials, RMM/PSA platforms, or relevant certs.
What's In It For You
£30,000–£34,000 DOE
Genuine variety — no two weeks the same
Real progression toward a senior infrastructure/field-project role
Supportive, growing technical team
What’s Next
If you have the enthusiasm and skillset to hit the ground running on this 2nd Line IT Support & Field Engineer position, we would love to hear from you. APPLY NOW for immediate consideration
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×