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1st Line Service Desk Agent - Retail Tech Support
Job in
Liverpool, Merseyside, L1, England, UK
Listed on 2026-08-01
Listing for:
Valsoft Corporation
Full Time
position Listed on 2026-08-01
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Cybertill in Knowsley is seeking an inspiring 1st Line Service Desk Agent to deliver the best technical support to our retailers. The role supports a customer-centric product and services model and involves handling issues logged via email and telephone.
Responsibilities include ownership of issues, meeting SLA targets, using the knowledge base for first-time fixes, and ensuring detailed escalation to second line. The shift patterns cover 7 days a week with sample hours from 08:00 to 20:00.
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