IT & Systems Analyst

Salary: £40,000 - 45,000 per year

• 2-5 years experience as an IT & Systems Analyst, IT Business Analyst, or in a similar role
• Strong experience gathering business requirements and documenting processes
• Good analytical skills with Excel, SQL, Power BI, or similar tools
• Excellent stakeholder management and communication skills
• A logical, problem-solving mindset with strong attention to detail
• Experience with ERP, CRM, financial systems, Agile, ITIL, Lean, Six Sigma, or IT asset management would be advantageous but isnt essential

• Gathering and documenting business and system requirements
• Supporting system implementations, upgrades, and integrations
• Managing IT assets, software licensing, and vendor relationships
• Reviewing existing systems and identifying opportunities for improvement
• Analysing business and financial data to support decision-making
• Creating dashboards, reports, and meaningful insights
• Driving process improvement initiatives across multiple departments
• Supporting change management and continuous business improvement projects

• CRM
• ERP
• Excel
• Support
• ITIL
• Power BI
• SQL

We are looking for a proactive and technically capable professional to help improve our clients IT systems, business processes, and data capabilities. This is a varied, hands‑on role focused on the management, improvement, and performance of IT systems and infrastructure across the business, ideal for someone who thrives on variety and is comfortable moving between strategic analysis and day‑to‑day IT delivery.

We work closely with senior stakeholders, project teams, and department leads to identify opportunities for improvement, define system requirements, and ensure that IT solutions meet the needs of the business. We also manage relationships with external IT providers and maintain a comprehensive IT asset and licensing register, playing a key part in shaping how our technology estate operates and grows.

The role is based in Liverpool and is full-time, permanent. We offer a competitive salary with annual reviews, hybrid working, 25 days annual leave plus bank holidays, a workplace pension, ongoing professional development and career progression, and a collaborative culture where your ideas genuinely make a difference.