HEAD OF Technology Services MJ Quinn

DEPARTMENT OVERVIEW

At MJ Quinn, technology is a business enabler - not just a support function. Our Technology Services Department supports around 5,000 colleagues across multiple locations, platforms, and work streams, ensuring our people have the tools, systems, and support they need to succeed.
We have full ownership of our Microsoft modern workplace estate, including Microsoft Dynamics, giving us the autonomy to design, improve, and innovate rather than simply maintain. This is a forward-thinking environment where technical expertise is trusted, continuous improvement is encouraged, and high standards matter.

JOB OBJECTIVE
The Head of Technology Services is responsible for the day-to-day leadership, management, and operational performance of the Technology Services function, covering IT Operations and Software Development. The role ensures reliable, efficient, and cost-effective technology services, while overseeing the successful delivery and support of software development activity aligned to business requirements.

The post holder acts as the senior operational leader for Technology Services, enabling the Technology Services Director to focus on strategic planning, governance, transformation, acquisitions, and wider business priorities.

TERMS AND CONDITIONS

• Department:
  Technology Services
• Reports to:
  
  Technology Services Director UK & Ireland
• Hours of Work: 09:00am - 17:00pm / Monday to Friday
• Rate of Pay:
  Up to £80k DOE / £6k Annual Car Allowance
• Work Location:
  
  Knowsley (Soon to be relocating to L24)
• Travel Requirements: N/A
• Holiday Entitlements: 33 days including Bank Holidays
• Benefits:
  Standard Benefits Package

KEY RESPONSIBILITIES

• Lead and manage the IT and Development teams, ensuring clear objectives, accountability, and performance standards.
• Provide coaching, mentoring and professional development support to managers and team members.
• Manage team performance, resource planning, annual objectives, and regular review processes.
• Build a culture of collaboration, service ownership, continuous improvement and practical problem solving.
• Support succession planning and continuity across key operational and development roles.

• Oversee the day-to-day operation of technology services across the business.
• Ensure IT services are delivered in line with agreed service levels, support processes, and business expectations.
• Manage operational performance across incidents, service requests, problems, changes, and releases.
• Monitor service desk performance, system availability, service quality, and user satisfaction.
• Act as the senior escalation point for major service issues and ensure timely communication with stakeholders.

• Maintain oversight of infrastructure, cloud services, networks, endpoints, and core business systems.
• Ensure business-critical platforms remain available, maintained and appropriately supported.
• Coordinate system upgrades, maintenance windows, technology refresh activity and operational change.
• Support standardisation, resilience, and continuous improvement across operational technology services.

• Provide operational leadership across software development activities.
• Ensure development resources are allocated against agreed business priorities and delivery plans.
• Oversee development, testing, deployment, release management, and application support processes.
• Promote Agile delivery practices, robust documentation, code quality and continuous improvement.
• Work with stakeholders to balance development demand, support commitments, and resource capacity.

• Manage day-to-day relationships with relevant technology suppliers, support partners, and operational vendors.
• Monitor supplier performance against agreed service levels and contractual expectations.
• Support procurement, renewal and commercial review activity for technology services and solutions.
• Identify opportunities to improve value for money, reduce duplication and strengthen service outcomes.

• Manage operational technology budgets within agreed parameters.
• Monitor…