Customer Support Engineer - Level Two

We’re looking for an experienced Customer Support Engineer – Level Two to join our Service Engineers team. In this hands-on role, you’ll support Sharp Business Systems UK and dealer customers by installing, maintaining and repairing multi-functional devices (MFDs) and associated software, both on-site and remotely.

Reporting to the Regional Service Manager, you’ll play a key role in delivering a high-quality customer experience, troubleshooting complex issues, and supporting both hardware and software solutions across the Sharp portfolio.

• Installing, repairing, configuring and maintaining MFDs and related products
• Preparing, setting up and refurbishing new and second-hand equipment
• Connecting devices to customer PCs and networks, installing print drivers, and configuring scanning and network functionality
• Diagnosing and resolving advanced MFD and network-related issues
• Providing clear training and guidance to customers on hardware and software
• Supporting colleagues and providing cover across the service function when required
• Assisting with ad hoc tasks to support logistics and service operations
• Managing stock held on vehicles or sites
• Working to agreed KPIs and following company processes and policies

• Strong IT skills with PCs, laptops and tablets
• Good working knowledge of Microsoft products (e.g. Word, Excel)
• Ability to learn and work with bespoke software systems
• Relevant technical qualifications and/or experience in the print or visual solutions sector
• Confident diagnosing and resolving electromechanical and network faults
• Full UK driving licence (Category
  
  B)
• Ability to work independently as well as part of a team
• Self-motivated with a proactive and organised approach
• Excellent communication and customer-facing skills
• Professional, positive and resilient attitude, even in challenging situations
• Work with industry-leading technology and customers
• A varied role combining field and remote support
• Supportive team environment with opportunities to develop your technical skills
• Competitive package aligned with experience