Senior Onsite It Support Engineer

Job Role
:

- Senior Onsite IT Support Engineer

Job Location
:

-Amsterdam/Hai Phong/Tokyo/Guangzhou/Shanghai/London

Experience
:

-8-10 Years

• Provide full-scope IMAC (Installs, Moves, Adds, Changes) support for endpoints and peripherals.
• Perform setup, configuration, diagnostics, and troubleshooting for desktops, laptops, mobile devices, and RF equipment.
• Deliver VIP-level support for executive users and handle real-time escalations.
• Maintain and support AV/conference room technologies, resolving urgent issues promptly.
• Manage depot services including device imaging, configuration, inventory tagging, shipping coordination, and asset lifecycle tracking.
• Execute onboarding and offboarding tasks, including user provisioning and deprovisioning across Active Directory and identity platforms.
• Use Service Now for incident management, SLA tracking, and documentation.
• Support patch cycles, software deployments, and endpoint compliance with security/update standards.

• 8-10 years of hands-on experience in onsite IT support or end-user computing.
• Strong expertise with Windows, macOS, iOS, and Android platforms.
• Solid knowledge of networking fundamentals, AV systems, and VoIP technologies.
• Proficiency with Service Now, Proxy Pro, Microsoft Entra (Azure AD), and MDM tools (e.g., Ivanti).
• Familiarity with IT asset management, ITIL practices, and frameworks.
• Excellent interpersonal, communication, and documentation skills with cultural awareness.
• Certifications such as CompTIA A+, MCP, ITIL Foundation or equivalent preferred.
• Prior experience providing VIP/executive support is a strong plus.