Digital Workplace Manager

***
* Job Description:

**** Digital Workplace Manager

Location:

Prestwick, Ayrshire

Hours:

37 hours per week (half day Friday) Type:
Full-time Grade: 5

Travel Required:

Occasional

Work Location:

Site-based (100%)
** Security Checks:
** BPSS, Disclosure Scotland, pre-employment medical (including drug and alcohol testing)
** Applicants must have the right to work in the UK (no visa sponsorship available); appointments are subject to pre-employment checks, and we welcome applications from all backgrounds.
**** Join One of Ayrshire's Largest Engineering Employers
** Prestwick Aerosystems continues Ayrshire's longstanding aircraft manufacturing heritage. From our Prestwick site, we manufacture major wing structures used on Airbus programmes worldwide.

Digital technology is critical to every area of our business. From engineering and manufacturing through to supply chain, finance and corporate functions, our people rely on secure, reliable and high-performing digital services every day.

We're looking for an exceptional Digital Workplace Manager to lead the services, technologies and teams that enable the business to operate effectively. This is a high-profile leadership role with responsibility for Digital Workplace, IT Service Management, End User Computing and Application Support services across the organisation.

This is not a traditional service desk management position. You will own the performance, direction and continuous improvement of business-critical digital services, acting as the senior operational leader for workplace technology and user experience. You will influence strategic decisions, challenge suppliers to deliver excellence and ensure technology remains an enabler of business performance and growth.

If you're motivated by accountability, operational excellence and the opportunity to shape the future digital experience of a complex aerospace manufacturing environment, we'd like to hear from you.
** How you will contribute to the team
** You will:
* Lead Digital Workplace and Application Support services, ensuring critical business systems and employee technology services remain secure, reliable and high performing across the organisation
* Own the IT Service Management framework, driving excellence across incident, problem, change, knowledge and major incident management while continually improving service performance
* Define the strategy for workplace technologies, end-user computing and collaboration services, improving productivity, resilience and user experience across the business
* Act as the senior authority for service delivery, leading technical teams, managing strategic suppliers and influencing business-wide digital decisions
** Requirements for the role
** You will bring:
* Extensive experience leading enterprise-scale Digital Workplace, End User Computing or IT Service Delivery functions within a complex operational environment
* Deep expertise in IT Service Management, operational governance and continual service improvement, including ownership of critical service performance metrics
* Significant experience leading technical teams and holding third-party suppliers accountable for service quality, delivery and business outcomes
* Broad enterprise technology knowledge spanning workplace technologies, application support, service operations and digital user experience delivery
** What we will offer you
*** 37-hour week (half-day Friday)
* Defined contribution pension (4% employee / 8% employer)
* Access to the Airbus employee share scheme
* 33 days annual leave (rising with service)
* Annual bonus linked to company performance
* Life assurance (4× basic salary)
* Virtual GP service and wellbeing support
* Professional development and training opportunities
* Free onsite parking
** What happens…