Configuration Analyst

An exciting opportunity has arisen within the system support team providing support to Liverpool Women's Hospital., If you have a keen interest this role offers an excellent opportunity to join a growing and progressive Team which is expanding to support the Trusts desire for excellence. We are an outstanding trust, where our valued workforce is recognised for their unique skills and talents.

The Clinical Systems Support provides clinical systems support for many of the Trusts clinical systems primarily Meditech.

• 1. Work closely with all stakeholders, providing information, to determine how the clinical systems can be developed, configured and enhanced to meet the requirements for clinical and administrative workflows
• 2. To provide a help desk service for the Trust's clinical system's ensuring that all requests for assistance are correctly logged, assigned and responded to in a timely manner.
• 3. To monitor, prioritise and act upon calls received from 1st /2nd Line Support. This will include ownership of the call and completing actions to seek resolution.
• 4. Ensure all incidents are logged in the incident management system and calls are updated accurately and in a timely manner, Working with the clinical systems team the configuration analyst will be responsible for the set up and configuration of the EPR system that the team has responsibility for.
• Work closely with all stakeholders, provide analysis and information, to determine how the clinical systems can be developed, configured and enhanced to meet the requirements for clinical and administrative workflows
• The role will create documentation to support the EPR system and ensure that documentation on the configuration, set up and use of the systems are kept up to date.
• The role will provide expert advice to the organisation in order to ensure that supported digital systems meet National and Local standards and will work with system providers to fill any shortcomings.
• To be responsible for ensuring that processes are followed for implementing system changes (which may include the logging and requesting of changes) by liaising with internal users and external suppliers.
• To analyse, investigate and recommend/resolve complex issues/problems. This may include the identification of the source of the error and provide corrective actions (workarounds) while a more permanent fix is identified.
• To provide information, analytical or narrative to appropriate groups within the team and wider Trust to demonstrate appropriate system use and monitoring of targets (either directly or by ensuring appropriate data is available).
• Where necessary be able to understand complex configuration build concept, self-taught from limited supplier information and apply this to resolve problems in the build
• Understand and advise on User Template permissions relating to configuration when needed
• Analyse and advise on proposed Reference data/models relating to EPR configuration as needed
• Work with staff supporting training to ensure awareness of configuration build development and changes
• Required to interpret and communicate complex issues to non-IT staff.
• Involved in the preparation of information for board meetings, including inputting to highlight reports, issues, risks and escalations.
• Ensure all incidents are logged in the incident management system and calls are updated accurately and in a timely manner, accounting for breaches, should they occur in an ITIL (IT Infrastructure Library) structured and change controlled environment.
• To achieve their objectives the post holder will work independently and will have the freedom to act but will keep their line manager fully informed.
• The post holder will organise their own work. Expectation to be responsive to variable workloads and interruptions from other staff.
• Participate in the on-call rota, to provide out of hours support for the digital systems team.
• Post holders will initiate, plan and modify work packages providing advice/guidance on system usage and configuration. This will include working with business analysts and EPR system team to configure software to support the organisation. This will involve the interpretation of complex information, analysis and specialist knowledge.
• Post holders will undertake the testing and quality assurance for configuration in the EPR system, or changes, that need to be presented to Change Advisory Board. They will ensure that the change is fit for purpose before being released to end users. They will also review the…