Associate, Products

What will you be doing?

Product Leadership & Strategy Support Business Leads and Senior Manager, Finance & HR Systems on shaping and delivering the Payments Technology strategy. Manage the Payments roadmap and backlog, aligned with efficiency, commercial, user experience, and innovation goals. Champion the club wide AI strategy where appropriate to improve internal processes or systems Champion the seamless integration of digital and physical payment journeys, including RFID, self-checkout, digital wallets, and cross-channel loyalty initiatives.

Payments Technology & Vendor Management Manage the day-to-day technical relationships with Stripe, Cyber Source Decision Manager, Forter, EPOS providers, BNPL vendors, Gift Card platforms, and any gateways or acquiring banks. Evaluate and onboard new PSPs or alternative payment methods that align with regional market needs and fan preferences. Oversee technical integration of payment solutions into platforms such as Magento, Seat Geek, mobile apps, and club EPOS systems.

Target a reduction in the number of suppliers (where appropriate) we are using across your product suite.

Operational Excellence & Compliance Ensure all payment processes are PCI DSS, GDPR, Card Scheme and legally compliant, working closely with Info Sec, Legal, and Risk functions. Ensure any use of AI is compliant with internal policies. Create and monitor technical KPIs such as authorization rates, reconciliation timelines, payment costs, fraud rates, and chargebacks—optimizing these continuously and reporting to the relevant business areas.

Provide subject matter expertise to ensure operational teams and business functions deliver the best possible experience for fans.

Innovation & Omnichannel Experience Work with physical retail, stadium ops, and hospitality to implement next-generation in-store payment experiences including RFID, contactless loyalty, and POS innovation. Partner with UX and research teams to identify pain points and create frictionless and localized payment experiences for fans globally. Investigate opportunities to converge physical and digital journeys through tokenization, single customer view, and mobile-first experiences.

Work with payment partners to meet both LFC and partner needs. Across your product estate - Support the business with business cases as needed to justify the budget required for change.

Cross-Functional Collaboration Partner with teams across Finance, Retail, Ticketing, Technology, Marketing, and Operations to align payment capabilities with wider business goals. Work with Digital Product colleagues to embed payment features into other journeys (e.g. checkout, ticket purchase, account management). Support compliance efforts and internal audits, ensuring payment platforms meet internal and external standards.

Ability to map and present complex user journeys.

Independent learner and problem-solver.

Excellent communication and interpersonal skills.

Creative and analytical mindset.

Strong reporting and data presentation skills.

Flexible, adaptable and supportive of colleagues.

Experience with Trello, Jira, Git Lab or similar tools.

Strong UX/UI instincts and a fan-first approach.

Senior payments product experience in e-commerce, ticketing, EPOS or another omnichannel environment.

Strong knowledge of gateways, fraud prevention, acquiring banks and payment service providers.

B2C and B2B payment experience across currencies, regions and alternative payment methods.

Hands-on EPOS and in-person payment integration experience.

Strong stakeholder management, communication and influencing skills at all levels.

Commercial experience managing payment costs, reconciliation and fraud metrics.

Working knowledge of PCI DSS, PSD2, SCA and data…