Data Center Operations Manager

At Verda, we're building a full-stack AI cloud, covering everything from data centers and hardware to our own cloud platform that the world's leading AI teams use to do serious AI work.

We strive to make a positive mark on the world through the infrastructure we build and give leading teams a service they can truly depend on. Headquartered in Helsinki, we operate globally with offices in London and San Francisco.

Join Verda while it’s still being built - not once it’s finished.

• Cash and equity compensation along with various fringe benefits.

• Profitable operations with rapid, sustained growth.

• 40+ nationalities, with 6 different ones on the management team.

• A real chance to make an impact and work alongside world class engineers, researchers, and partners across the global AI ecosystem.

• Work mode:
  On-site in Liverpool, UK

• Level: Manager

• Employment type:
  
  Full time and permanent

• Work permit:
  Please note that we don't currently have visa sponsorship available, and require an existing right to work in the UK.

Verda operates high-density GPU infrastructure across its data center sites, and we are looking for a hands-on Data Center Operations Manager to lead our shift-based technician team and take ownership of day-to-day site operations and the complete hardware lifecycle. You will maintain high operational standards across deployments, break/fix, cabling, inventory and incident response, while planning future installations, upgrades and build-outs as the site grows.

You will also build strong working relationships with our facility partners, ensuring that issues affecting Verda’s infrastructure are communicated, escalated and resolved effectively. And as the site scales, you may be the one hiring and growing the team around you.

• Lead, support and develop a shift-based team of Data Center Technicians.

• Organise shift coverage, workload, priorities, handovers and daily operational activities.

• Take ownership of Verda’s hardware lifecycle, including receiving, inventory, deployment, break/fix, replacement, relocation, RMAs and decommissioning.

• Ensure rack-and-stack, component replacement, copper and fibre cabling, and link-level troubleshooting are completed safely and to a high standard.

• Coordinate cluster deployments, capacity expansions, hardware refreshes and other on-site projects.

• Lead the on-site response to hardware and connectivity incidents, ensuring clear documentation, escalation and communication.

• Build and improve operating procedures, runbooks, safety practices and escalation paths.

• Maintain accurate records covering assets, inventory, incidents, maintenance activities and completed work.

• Recruit, onboard, coach and performance-manage technicians as the operation grows.

• Monitor the provider’s communication regarding power, cooling, security and facility-related events, and assess the potential impact on Verda’s infrastructure.

• Escalate service, safety or operational concerns to the colocation provider and relevant Verda stakeholders.

• Participate in an on-call rotation and provide leadership during urgent incidents outside normal working hours when required.

We are looking for an operationally strong people manager who understands physical data-center work and can lead a team in a fast-moving environment.

• Hands-on experience in data-center operations or a comparable critical-infrastructure environment.

• Experience leading shift-based technical teams, with strong knowledge of server hardware, rack-and-stack, component replacement and structured cabling.

• Working knowledge of copper and fibre installation, optics and link-level troubleshooting.

• Experience managing hardware deployments, incidents, inventory and operational…