IT Service Desk Associate: 1st-Line Support & SLA Focus
Listed on 2026-10-15
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IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
Avance Consulting is seeking a proactive IT Service Desk professional to join our shift-based operations in the United Kingdom. You will handle service requests, log incidents, and ensure tickets are routed to the correct teams to meet SLAs.
The role requires clear, multilingual communication (English and German) and the ability to explain technical information to end users. You will work within established processes, prioritise tasks, and contribute to team targets.
We invite applications for the IT Service Desk Associate: 1st-Line Support & SLA Focus position located in Liverpool, England, United Kingdom.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Liverpool, England, United Kingdom.
This opportunity is part of our work in IT & Technology.
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